Cancellation Policy

MISUMI (THAILAND) CO., LTD. (the "Company") may change the details of or cancel an order ("Cancellation") in accordance with Article 16 (Changing or Canceling Orders) of the Terms and Conditions of Sale and the following "Cancellation Policy" (the "Cancellation Policy").

"Cancellation Policy"

If a cancellation is made through no fault of Company there may be a restocking charge or a production cancellation charge (see Table A). These fees are applied to offset the costs incurred by Company for handling and/or production work already performed.

Table A : Please note: No cancellations or returns can be accepted if Express Service is requested at the time of order.

Order Catalog "Days to Ship"
Day 1 1* 2 3 4 5 6 7 8 9 10+ Special
Order Day OK OK* 50% PCC OK*
50% PCC
OK*
50% PCC
OK*
50% PCC
OK*
50% PCC
OK*
50% PCC
OK*
50% PCC
OK*
50% PCC
OK*
50% PCC
OK*
50% PCC
NO
1st day after 20% RSC NO NO NO NO NO NO NO NO NO NO NO
2nd day after 20% RSC NO NO NO NO NO NO NO NO NO NO NO
3rd day after 20% RSC NO NO NO NO NO NO NO NO NO NO NO
4th day after 20% RSC NO NO NO NO NO NO NO NO NO NO NO
5th day after 20% RSC NO NO NO NO NO NO NO NO NO NO NO
6th day after 20% RSC NO NO NO NO NO NO NO NO NO NO NO
7th day after 20% RSC NO NO NO NO NO NO NO NO NO NO NO
8th day after 20% RSC NO NO NO NO NO NO NO NO NO NO NO
9th day after 20% RSC NO NO NO NO NO NO NO NO NO NO NO
10th day after 20% RSC NO NO NO NO NO NO NO NO NO NO NO
11th~ day after 20% RSC NO NO NO NO NO NO NO NO NO NO NO

Key:

1 "Day to ships" items mean Thailand Stock Items

1* "Day to ships" items mean Thailand Made-to-order Items

Day = indicates a Company business day (i.e. 1st day after, etc.)

OK = cancellations can be made free of charge.

OK* = cancellations can be made free of charge within 2 hours after receive order and before 6.00 PM
• cancellation later than 2 hours after receive order and before 6.00 PM is allowed, but there will be a charge equivalent to 50% of the value of the order (50% PCC = Production Cancellation Charge)
• cancellation after 6.00 PM is not allowed.

NO = No cancellation is allowed.

Special = Special Delivery Service such as Same Day Service, Pegasus A, Pegasus T and Big Lot Order

20% RSC (Re-Stocking Charge) = cancellation is allowed, but there will be a charge equivalent to 20% of the value of the order.

Note: Some items cannot be cancelled or returned after the order date. Please contact customer service for more details.

[Last updated: 1st April 2013]