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Cancellation Policy / Returning Products

Changing or Canceling Orders

MISUMI's cancellation policy varies depending on the published "days to ship" of our products, and may not be accepted. Please contact MISUMI Customer Service with any requests of changing or canceling your order. We appreciate your understanding and cooperation.

In-stock Items

Request of changing or canceling orders can be accepted during normal business hours on business day prior to the scheduled ship date. Please note that request of changing or canceling orders on or after the scheduled ship date cannot be accepted.

Make-to-Order Items

Most of our products are Make-to-Order items, which are manufactured specifically according to each customer's request for material, size and shape. To deliver the desired products with "industry best" lead-time, we start our order fulfillment process on the same day of order acceptance for standard days to ship order. In the event of an order change or cancellation request on Make-to-Order items, we have already begun the order fulfillment process (order processing, purchase of materials, manufacturing, labor, etc.) and have incurred related expenses.

Standard Quantity Orders

• Standard Shipping Date Orders

When a standard shipping date is specified, changing or canceling orders are difficult since production starts on the day of order acceptance.

However, we accept order change or cancellation requests by customers within 2 hours of the order receipt time free of charge. Cancellation 2 hours after order receipt during normal business hours in the same day of order will be subject to a cancellation charge of 50%.

Please note that changing or canceling orders will not be accepted after normal business hours.

Ex. Placing 3 "Days to Ship" item order shipping on the 3rd business day (standard shipping date).

Day after Order Placement Cancellation on Order Day 1st day after 2nd day after 3rd day after
Order Cancellation Within 2 hours of order placement By business hours after 2 hours of order placement N / A N / A N / A
Free of charge 50% Charge
Production Work Unperformed Performed Performed Performed Completed
Number of Days Before Shipment 3 days 2 days 1 day 0 day

• Future Shipping Date Orders

When a future shipping date is specified, change or order cancellation requests will not be accepted within the standard "Days to Ship" period to the specified shipping date.

Ex. Placing a 3 "Days to Ship" item order shipping on the 10th business day (specifying a future shipping date)

Day after Order Placement Order day 1st day after 2nd day after 3rd day after 4th day after 5th day after 6th day after 7th day after 8th day after 9th day after 10th day after
Order Cancellation Free of charge Free of charge Free ofcharge Free of charge Free of charge Free of charge Free of charge N / A N / A N / A N / A
Production Work Un
performed
Un
performed
Un
performed
Un
performed
Un
performed
May have been performed May have been performed Performed Performed Performed Completed
Number of Days Before Shipment 10 days 9 days 8 days 7 days 6 days 5 days 4 days 3 days 2 days 1 day 0

Express service items

For the items specified with Express service Pegasus T, Pegasus A and Flash delivery (V), change or order cancellation requests will not be accepted.

The items specified with Express service A, B and C will be respond same as Standard Shipping Date Orders for the Make-to-Order Items.

Special Large Quantity Orders / Customized items

Cancellation cannot be accepted upon placement of Large Quantity Orders or Orders of Customized items (where modifications are done for parts or parts produced based on drawings).

Returning Products

Returning In-stock products may be accepted under certain circumstances. Please contact MISUMI Customer Service on any requests. Please note that shipping charge to return the products to MISUMI or to the location MISUMI specifies is at the customer's expense.

Returning Make-to-Order items is not allowed since they are manufactured specifically to your unique configuration. For detailed information, please see Article 17 of "Terms and Conditions of Sale" in the paper catalog or eCatalog.

If products received are different from what were ordered, please contact MISUMI Customer Service.

Please note that changing or canceling orders specified with Express Service will be subject to this Cancellation Policy / Returning Products for Make-to-Order items.

This Cancellation Policy / Returning Products are subject to change without notice.

[Last updated: 1st April 2023]